The Ultimate Package
$744.35
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Creating a brand is an important part of your business, social media plays a huge part in business and your brand helps define a customer experience.
This package is aimed at improving your social media and presence and includes everything you should ever need.
With our professional help and regular posting clients should see an increase in their followers.
A questionnaire and information pack is sent to your email, please ensure you supply us with a correct email address
I aim to deliver in a timely fashion, branding can take up to 8 weeks, turnover varies depending on how many orders are placed and in the queue.
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Contact me if you have any questions :)
Customer Service can be contacted at joellendesignsorders [!at] outlook.com
--TERMS & CONDITIONS--
Design turnaround time can be up to 28 business days, this may be increased or decreased during busy times or peak/offpeak times.
This is because of orders placed before your own.
Holidays and weekends are not included in the timeframe.
Please note i cannot offer refunds on digital products
By purchasing you are agreeing to the terms and conditions outlined at the bottom of this page.
Shipping from United Kingdom
Processing time
3-4 weeks
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
Our policy complies with the GDPR
Frequently Asked Questions
Custom and personalised orders
Pre-made logos can be customized, the text and colours can be changed to match your branding. However the premade logo is the example, and drafts cannot be sent before purchase. I cannot change font style in the premade logos, and unless there is a geniune spelling error, once you enter your business name, it cannot be changed to another.
I believe branding is an important part of any business and my premade logo's i will always strive to make unique to you.
If a premade logo is not for you, i offer logo and branding packages available on my shop and website.
How long does the logo take to complete?
I am an exceptionally busy designer with a growing business. I now take orders from multiple platforms, the time-frames listed below are only estimates
- Premade Logo's - 5-7 business days
- OOAK Logos - 28 Business Days
- Branding Packages - 28 Business Days.
Orders are completed in order they are received.
If there is a huge intake of orders on a specific day, the time frames need to be increased.
To abide by normal working laws, staff are entitled to decent working hours.
Therefor please allow plenty of time for your design to be completed.
Please note, if no response is received within 14 days the process can be terminated and no refund given
How do I obtain my logo?
Logos are sent to your e-mail address, usually the one supplied on Etsy, if you have any concerns please send me a conversation, i may not be able to reply immediately. Please check the e-mail you used to sign in to Etsy before contacting me. On the rare occasion you have not recieved your design within a week, please message me, as usually this is down to an electronic mail fault.
All designs are sent by wetransfer, and it is recommended you add wetransfer to your contact list to prevent this email going to junk mail
Premade Logo Revision Requests
All logos come with 2 free revisions, this gives you the option to change things you do not like on your logo design. Once the two revisions have been completed in order to have your logo edited further a revision add on will need to be purchased.
Revisions do not include complete name changes for this reason.
Please also note revisions can take an extra 4-5 business days for premades,
14 business days for the design service.
I haven't recieved my logo, and it's been over 5 days, can i get a refund?
Refunds are not accepted, there is a queue system and the time it takes to complete an order is dependant on where you are in the queue
I want to cancel my order
Cancellations cannot be accepted to prevent loss to JoellenDesignsLTD
I received a refund on a logo, why?
If your order is not in line with the terms and conditions outlined in the description a refund may be issued if the designer feels they cannot complete the order for whatever reason.
My branding package is taking too long, and i want a refund?
Refunds cannot be granted 24 hours after purchase, unless agree'd by the designer.
Pre-Made Exchanges
You can exchange your premade design for another aslong as
1. The design has not already been sent
2. The price is the same or lower than the original purchase
You cannot exchange a premade logo for a more expensive premade, nor can you make an exchange once a design has been completed
This is to prevent loss to JoellenDesignLTD as a company
Design Service Policy
The policy below is an agreement to protect JOELLEN DESIGNS LTD & the client.
Joellen Designs LTD cannot accept returns or refunds unless agreed by the Director of Joellen Designs.
Digital files are sent to the clients email address via wetransfer. Wetransfer is a paid third party file transfer service.
File transfers cannot be made from e-mail to e-mail due to the high file formats supplied.
All Logo files come as a JPEG, PNG, PDF RAW and a Transparent file as standard.
Vector files and other formats need to be ordered separate or as part of the design order.
All Designs are subject to 3 free revisions, after which a charge is required to continue any edits,
to protect JOELLEN DESIGNS LTD from financial loss, refunds cannot be granted